The food and beverage studio of expertise is a collaborative team of creative, design, and operations leaders that provide you with time-tested experience. We guide you in realigning and reimagining your food and beverage experience from concept through execution.
COVID-19 continues to create significant disruption in the food and beverage industry. With this rapid change, we develop innovative and sustainable operating guidelines with a renewed focus on differentiating your brand from the competition. We believe creating a safe environment is an increasingly important imperative if you are to remain relevant in the marketplace.
We flourish in an ever-changing and unpredictable industry. We create detailed programs that enable you to maximize a positive ROI through the implementation of measurable metrics.
MMG’s team of former Disney executive experts led all dining experiences across the Walt Disney Parks & Resorts business segment including, Theme Parks, Resorts, Cruise line, and private clubs that include Club 33, and Golden Oak Club.
Our expertise and industry insights in all facets of food and beverage include quick service, casual dining, signature dining, private clubs, and large-scale food and beverage-based signature events including conventions, weddings, food and wine festivals, and sports stadiums.
Now more than ever, a business must operate safely, be nimble, and innovate in order to survive in this challenging environment. And above all, execute, execute, execute.
We assess and advise across all functions of the food and beverage enterprise in both bricks and mortar and digital channels. We work directly with your leadership team to provide an in-depth assessment of your current business model and support the training and development of your frontline and heart-of-the-house team members. This process creates memorable dining experiences that operate safely and efficiently.
We optimize operating platforms and create a highly effective customer-focused culture throughout the organization through leadership development and training, change management, increased productivity, and maximizing capital investments.
Our F&B experts will build a robust process to evaluate every aspect of your dining experience. We will assess the entire end-to-end customer journey, then use our findings to help you create and execute a world-class dining experience unlike anything in the industry. Our team can create new culinary concepts, conceive compelling menu designs, re-imagine high functioning, crowd-pleasing spaces, maximize productivity initiatives, develop comprehensive operating and training guides to make your experience hassle-free, and build solid and effective internal controls that will allow you to maximize efficiency and accountability. Additionally, we can help you evaluate talent at every level, then help you develop an organizational structure that ensures you have the right people in the right roles.
We improve top and bottom-line results by optimizing all operating platforms within a business. We help you build operating guidelines, processes, and organizational platforms supporting the dining experience. We specialize in optimizing and monetizing businesses by keenly leveraging their products and services, building effective pricing and promotional strategies, and creating a highly effective, customer-centric culture throughout the organization.
Our experts can help you create new, innovative, and non-traditional ways to drive additional revenue streams. We help you develop new and exciting fiscal strategies leveraging your branded culinary products in a way that allows guests to capture and keep a tangible memory of their dining experience. Things like enhanced sales techniques, souvenir items, image capture, and compelling to-go packaging are great ways to drive additional spending. We can also assist in developing specialized training programs designed to break down operational silos to truly build cross-functional teams focused on increasing revenue.
Your staff represents and advances your brand. Without a dynamic and engaged team, you simply cannot consistently deliver seamless, end-to-end, exceptional experiences. We utilize proven training methods that help you build a customized, focused, and immersive service culture designed to provide your staff with a solid foundation so they can personalize the guest experience and create memories that will last a lifetime.
We help you build highly effective leadership teams through robust training and development programs, ensuring you have the “right fit talent” at every level of the organization, establishing executive mentoring and coaching opportunities, and working alongside your teams to ensure you can leverage our extensive experience and apply our proven tactics to your operation.
Covid-19 has impacted how we will lead today and in the future. With more decentralized decision-making, organizations must drive leadership more effectively throughout the organization, requiring a new approach - not just for top leaders, but for all team members you are training as future leaders of tomorrow. MMG experts have practiced Disney's Great Leaders Strategy and understand how to craft a leadership development and training program specific to your company’s needs today and into the future.
We create and customize imaginative signature experiences and events that drive customer visitation and increased revenue. Proven metrics consistently validate that consumers are driven by experiential activities. Our knowledge of developing, implementing, and operating events are steeped in storytelling and creating lasting memories. From exclusive invitation-only events, pop-ups, and performance venues, to large-scale holiday celebrations, themed and branded events and festivals, our creative, operating, and business optimization team has in-depth knowledge of event creation, operations, and execution. Each event will be tied to income generation, the diversity of your customers, and include retail components. We partner effectively with you and your teams to create event strategies with your key suppliers to establish collaborative synergy for flawless delivery that drives visitation, customer satisfaction, and revenue.
We assist in creating signature culinary products and accessories designed to feature your branded offerings in an extraordinarily compelling way. We consider everything from dining table layout to live, table-side demonstrations to the final plate presentations to help you create an immersive, customized, and over-the-top dining experience. Doing so will promote incredible customer loyalty and brand awareness which ultimately leads to a much higher level of satisfaction and intent to return.
Capital projects require effective investing in the appropriate areas at the right time to support the ultimate dining experience. When reviewed collectively, CapEx typically receives insufficient management attention or control, causing inefficient capital allocation and poorly prioritized project portfolios. We help you optimize your retail portfolios and investments, through budget analysis and re-alignment, organizational alignment of design teams, and project organizations with the appropriate capabilities to innovate, leverage, and invest capital effectively to maximize the guest experience.
We co-create online digital strategies with you to better align the bricks and mortar and online experience and build a digital road map for implementation. We partner with your creative agencies to optimize digital experiences, creating a seamless online and offline customer experience. We incorporate technology into the experience through Consumer Insights and Motivation, and Mobile engagement. We leverage our Food & Beverage expertise to develop the mobile experience that enhances the overall experience for your customers.