We say 'No' to the Status Quo.
Our hotel and integrated resort studio experts understand team synergy, and that the guest experience and brand promise start well before arrival. Whether your guests are being swept away in a corporate jet, staying in a suite, or traveling by car and staying in a standard guest room, every detail is important - starting with a “safe environment”. We build a collaborative relationship with you and foster a culture of excellence by creating a seamless end-to-end guest experience as a strategic differentiator. We take pride in being your owner’s representative. Our combined years of expertise in design development and operations enables us to work hand and hand with your design team.
COVID-19 has significantly impacted the integrated resort business model globally. We understand that a clean property and a safe operation creates trust and confidence in your brand. This is paramount. Having MMG as your advisory team with your appropriate internal resources to implement a safe, innovative, and sustainable operating business model will differentiate your brand from the competition, and increase resort occupancy.
We connect every experience and operation seamlessly, enabling you to create, operate, implement, and elevate experiential environments and premium experiences throughout your property. We optimize operating platforms and create a highly effective customer-focused culture throughout the organization through leadership development and training, change management, increased productivity, improved occupancy, and maximized revenue.
We flourish in an ever-changing competitive industry. In addition to our integrated resort and hotel studio experts, we engage additional MMG functional experts to create detailed programs that enable you to achieve a positive ROI through the implementation of measurable metrics.
MMG’s deep Disney and industry expertise creates one of the most diverse teams of practitioners in the marketplace. We connect every dot from driveway to driveway.
We were challenged with the singular purpose of
“creating magical memories that last a lifetime”.
Our industry insights and storytelling expertise enhance experiences from fine dining to shopping, night clubs, performance venues, corporate planning, wedding events, and trade shows.
We assess the total resort experience and advise across all functions of the integrated enterprise in both the physical and digital environments. We review how all of your guests' senses are engaged from arrival through departure, providing you with an overall assessment of design, guest flow, navigation, lighting, product and the placement of each part of the experience. Delighting all five senses is critical to creating a memorable environment.
We connect the dots between design, operation and the customer experience to seamlessly deliver on your brand promise.
We help you create and implement extraordinary end-to-end transformations. From trend opportunity to concept assessment and implementation, we evaluate the design or redesign of the physical flow of the space, maximizing productivity initiatives, creating, and implementing strategic placement of the WOW factor throughout the consumer’s journey, thereby elevating the resort experience.
We improve top and bottom-line results by optimizing all operating platforms within a business. We help you build operating guidelines, processes, and organizational platforms supporting the overall resort experience - including Retail, Dining, and Spa. We specialize in optimizing and monetizing businesses by keenly leveraging their products and services, building effective pricing and promotional strategies, and creating a highly effective, customer-centric culture throughout your organization.
Covid-19 has impacted how we will lead today and in the future. With more decentralized decision-making, organizations must drive leadership more effectively throughout the organization, requiring a new approach - not just for top leaders, but for all team members you are training as future leaders of tomorrow. The MagicMakers Group experts have practiced Disney's Great Leaders Strategy and understand how to craft a leadership development and training program specific to your company’s needs today and into the future.
Your staff represents and advances your brand. Without a dynamic and engaged team, you simply cannot consistently deliver seamless, end-to-end, exceptional experiences.
We utilize proven training methods that help you build a customized, focused, and immersive service culture designed to provide your staff with a solid foundation so they can personalize the guest experience and create memories that will last a lifetime.
We help you build highly effective leadership teams through robust training and development programs, ensuring you have the “right fit talent” at every level of the organization, establishing executive mentoring and coaching opportunities, and working alongside your teams to ensure you can leverage our extensive experience and apply our proven tactics to your operation.
Consumers are driven by experiential activities that influence future bookings. We create and customize imaginative signature resort brand experiences and events, steeped in story-telling, that drive customer visitation, increase revenue, and create lasting memories.
Each event will be tied to revenue generation, the diversity of your customers, and the product that supports the event.
Capital projects require effective investing in the appropriate areas at the right time to support brand strategy and exciting shopping experience. When reviewed collectively, CapEx typically receives insufficient management attention or control, causing inefficient capital allocation and poorly prioritized project portfolios. We help you optimize your resort portfolio and investments through budget analysis and re-alignment, organizational alignment of design teams, and project organizations with the appropriate capabilities to innovate, leverage, and invest capital effectively to maximize the guest experience. Our extensive knowledge in value engineering helps you prioritize capital spending to deliver the best product for the budget.
We guide, support, and can act on your behalf as the owner’s representative. We evaluate all phases of a project, from assessment through the entire design process including implementation. We provide this service to ensure the investment is appropriated in the areas that will maximize return on investment and reinforce the guest experience and deliver on the brand promise.
We co-create online digital strategies to better align the bricks and mortar and online experience and build a digital road map for implementation. We partner with your creative agencies to optimize digital experiences, creating a seamless online and offline experience for your shoppers. We incorporate technology into the experience by utilizing Consumer Insights and Motivation, Smart Signage, and Mobile engagement. We leverage our expertise in retail to develop the mobile experience that enhances the overall experience.