A company’s purpose is its North Star. The light that shines from that star illuminates everything from mission and vision to brand promise. However, success is only possible when that purpose permeates every fiber of the company. We believe any organization that has a clear understanding of its values and overall purpose is poised for greatness. Building a superior service culture takes an intentional and sustainable blueprint for success.
A healthy culture needs to be architected from within your organization to be successful. MMG’s team of cultural experts will collaborate with your team to guide them through the steps needed to develop a more successful and rewarding service and leadership culture. We believe that a culture needs a strong structure, intentionally designed, architected, and communicated. A healthy culture leads to employee happiness, superior customer service and higher profits. Our MMG culture architects possess extensive practical experience in: Assessment, Data Analytics, Cultural Blueprint Design, Workflow, Storytelling, Leadership Alignment, Training, Diversity and Inclusion, Selection, Onboarding, Communication and Sustainment… Our techniques have been proven by Disney over the decades and implemented successfully across the world for any style of business.
Throughout our Disney careers, we have always understood that our employees, that is Cast Members, are the heart and soul of the business. As leaders, we created strong, purpose-driven organizations, singularly-focused on our Guests. With this relentless focus we help our clients find their overarching purpose and develop happy, motivated, and empowered employees who deliver superior service flawlessly. Our team of experts assesses your current culture and facilitates the process of developing and adapting the necessary leadership and service frameworks. We then help you design and deliver your selection, onboarding, training, and communications plan – all supported by a data and measurement tools that accurately measure success.
Enhancing your leadership and service culture should not come at the expense of all the hard work you and your organization have already achieved. MMG will conduct a comprehensive assessment of your organization to evaluate your current status and offer targeted solutions.
Once we clearly understand your needs, we facilitate alignment sessions with your top leadership to prioritize your needs. We then collaborate with your team to draw a blueprint for your future success.
Once your Leadership and Service Frameworks are complete, our team helps you design your employee, selection, onboarding, training, and sustainment structure.