Former Disney executives and experts helping organizations deliver the experience their brand promises.

MagicMakers Group helps experience-driven organizations identify root causes, align leadership and culture, and improve operational performance, so the experience you promise is the experience you deliver.

Start With An Assessment.

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Ways to engage with MMG

Start with an Assessment

Define the problem before you solve it. When guest experience, service culture, or operational performance is not where it needs to be, our assessments help uncover what is really driving the issue. We combine firsthand observation, executive perspective, customer and employee insight, and practical analysis to identify root causes and clarify where to act first.

MagicMakers Institute

Inspire leaders. Open doors. Start the conversation. The MagicMakers Institute offers keynotes, workshops, and executive sessions led by former Disney executives and expert practitioners. These engagements are designed to spark new thinking, align leaders, and often open the door to deeper strategic work.

 

From insight to action

Once the problem is clear, MMG helps organizations move from diagnosis to implementation with practical support across experience, culture, and operations.

Diagnose: We assess customer and employee experience, operational realities, and service delivery through observation, interviews, process review, and performance analysis.

Align: We help leadership teams align around culture, standards, service expectations, strategic priorities, and the practical decisions required to deliver a more consistent experience.

Improve: We support experience design, service culture, operational excellence, and business optimization so recommendations become real progress.

Request An Assessment

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Common reasons clients call MMG

  • "Our customer or guest experience is inconsistent"
  • "We know something is off, but we need help identifying the root cause"
  • "Our leadership team is not aligned around the experience we want to deliver"
  • "Our service culture is not showing up consistently in day-to-day operations"
  • "We need experienced outside perspective before investing in major change"
  • "We want a keynote or workshop that can also spark deeper strategic work"

Why organizations choose MMG

Former Disney executives and proven practitioners: Our team brings real-world experience from some of the world’s most demanding experience-driven organizations.

Expertise across the full experience equation: We work at the intersection of brand promise, customer experience, employee culture, leadership, and operations.

Practical and implementation-minded: We do not stop at ideas. We help clients translate insight into action.

Flexible expertise without added headcount: Clients engage MMG for high-level perspective and specialized capability without expanding internal teams.

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Advisory support for experience-driven organizations

We work with organizations where experience, service, culture, and operations must work together to deliver results.

  • Attractions, Parks, and Destinations
  • Hotels, Resorts, and Cruise
  • Retail and Consumer Experiences
  • Sports and Venues
  • Healthcare
  • Contact Centers and Service Operations

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Meet the experts behind the work

MMG brings together former Disney executives and specialized experts across customer experience, culture, leadership, operations, innovation, and business transformation.

Whether you are looking for consulting support or a speaker for your next event, we can match the right expertise to your goals

Meet the MMG Experts