Connecting Brand Promise and Operational Excellence
IT STARTS WITH AN ASSESSMENT
TRANSFORM YOUR CULTURE
“The most vital thing I've done is coordinate and aim all efforts at a certain goal.” -Walt Disney
DELIVER ON YOUR BRAND PROMISE
Experience Assessment and Development
We help clients with end-to-end transformations of their customer experience, including implementation. From experience assessment (if you have a current business) to experience development (if you want to reimagine your experience or are starting up), MMG can assess plans and drawings for experiences in design and assess working operations. Because our roster includes BOTH operational practitioners AND data and insights experts, we can evaluate every aspect of the customer journey ensuring a seamless guest experience that supports your brand promise.