Archive for October 2024

Today’s post is about creating emotional connections with your customers. MMG experts Mary Beth Perrow, Chuck Salvo, and Bob Simmonds share their thoughts on this important topic. Mary Beth suggests, “Organizations that are plagued with low retention rates may want to consider what Neuroscience tells us about how the brain works. You’ve probably heard of…

Service Excellence is not new to Disney. It’s the core on which its parks and resorts around the world were built. MMG service experts, Anthony Calleo, Chuck Salvo, Adam Tijerina, and Barry Jacobson share their insights and stories on bringing service excellence to life. Anthony believes, “Employees are the heartbeat of your brand. Engaged employees…

The MagicMakers Group helps clients strengthen their cultures and experts like Diane Yarborough and John Kirkham II do just that by preaching that a great culture is no accident – it’s intentional. Diane believes, “Great companies have great cultures, and that doesn’t happen by chance. They are intentionally crafted through deliberate actions and clear values.”…

As a leader in service and leadership excellence, the MagicMakers Group has the privilege of working with experts like Allie Braswell and Mary Beth Crawford, who believe that leadership and customer service are inseparable. Their careers, spanning from Disney to other world-class organizations, have taught them that delivering exceptional service always starts with leadership. Throughout…