Archive for November 2024

I’ve been in countless hospitals, clinics, and healthcare facilities across the country and around the world. And there’s a recurring trend that I see almost everywhere: when I ask employees or physicians to tell me their organization’s mission, most can’t. In fact, I’ve made it a habit to bet them $100 to recite it. Guess…

When I was a leader at Disney Institute, they had an insight that, everyone is a leader. That insight was adjusted over the years, but I believe the original insight was correct. In our daily lives and in our spheres of influence, we are all leaders, and therefore have leadership choices.  I live on Flagler Beach…

The MagicMakers Group helps clients strengthen their ability to turn customer feedback into powerful, actionable insights. MMG experts Candy Parks and Tom Hoof share their thoughts on two different areas of this important subject. Candy believes, “Feedback is a potent catalyst for growth, transformation, and innovation. Asking for feedback, interpreting insights, and specifying actionable implications…