Contact us to discuss our experts assessing your employee and/or  customer experience

Assessment Before Improvement

MMG’s operational assessments quickly identify gaps and provide a roadmap for success. Our customized assessments will evaluate your end-to-end customer journey, in both the physical and digital space. We walk a mile (all the miles, actually) in your customers' shoes and leverage those observations and findings to boost your service and execution.

This is not a run-of-the-mill checklist secret shopper activity providing essential feedback, but executive-level experts with significant theme park experience that will provide detailed observations and context as to how hits and misses are impacting your brand, plus specific recommendations on how to build solid and effective internal controls that will allow you to maximize efficiency and accountability. Additionally, we gather and evaluate information on how your employees feel about the employee experience and how your customers feel about the customer experience. We dig deep into your efficiency and assess every aspect of your leadership structure and day-to-day operations.

“When we consider a project, we really study it – not just the surface idea, but everything about it.” -Walt Disney