Posts by pwsadmin

The MagicMakers Group helps clients strengthen their ability to turn customer feedback into powerful, actionable insights. MMG experts Candy Parks and Tom Hoof share their thoughts on two different areas of this important subject. Candy believes, “Feedback is a potent catalyst for growth, transformation, and innovation. Asking for feedback, interpreting insights, and specifying actionable implications…

Today’s post is about creating emotional connections with your customers. MMG experts Mary Beth Perrow, Chuck Salvo, and Bob Simmonds share their thoughts on this important topic. Mary Beth suggests, “Organizations that are plagued with low retention rates may want to consider what Neuroscience tells us about how the brain works. You’ve probably heard of…

Service Excellence is not new to Disney. It’s the core on which its parks and resorts around the world were built. MMG service experts, Anthony Calleo, Chuck Salvo, Adam Tijerina, and Barry Jacobson share their insights and stories on bringing service excellence to life. Anthony believes, “Employees are the heartbeat of your brand. Engaged employees…

The MagicMakers Group helps clients strengthen their cultures and experts like Diane Yarborough and John Kirkham II do just that by preaching that a great culture is no accident – it’s intentional. Diane believes, “Great companies have great cultures, and that doesn’t happen by chance. They are intentionally crafted through deliberate actions and clear values.”…

As a leader in service and leadership excellence, the MagicMakers Group has the privilege of working with experts like Allie Braswell and Mary Beth Crawford, who believe that leadership and customer service are inseparable. Their careers, spanning from Disney to other world-class organizations, have taught them that delivering exceptional service always starts with leadership. Throughout…

MagicMakers® Group Celebrates Customer Service Week By Unveiling Its ‘Studios of Expertise’ And Offering A Free Webinar With Their Disney Experts CONTACT | George McNeilly, McNeilly Communications | [email protected] | (407) 791-6851 October 5, 2020 – Orlando, FL | Today, in honor of National Customer Service Week, MagicMakers® Group, a consultancy of longtime Disney executives…

By Chuck Salvo, Cultural Architecture & Transformation Expert, MagicMakers® Group I have been fortunate to work for some of the top brands in the world: Hershey, Hyatt, Hilton, and the last 15 years with Disney. In my role at the Disney Institute leading Professional Development and advising top corporations and organizations across the world on…

For Immediate Release – Reposted from https://washingtondc.score.org/black-entrepreneurs-pitch-event SCORE Black Entrepreneurs Virtual Pitch Event Winners Announced $32,000 in cash provided by SCORE sponsors and $10,000 in MagicMakers® Group services awarded April 16, 2021 (Washington, D.C) – SCORE Capitol Area District, the area’s largest network of volunteer, expert business mentors encompassing the District of Columbia, Northern Virginia,…