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I’ve been in countless hospitals, clinics, and healthcare facilities across the country and around the world. And there’s a recurring trend that I see almost everywhere: when I ask employees or physicians to tell me their organization’s mission, most can’t.…

When I was a leader at Disney Institute, they had an insight that, everyone is a leader. That insight was adjusted over the years, but I believe the original insight was correct. In our daily lives and in our spheres of…

The MagicMakers Group helps clients strengthen their ability to turn customer feedback into powerful, actionable insights. MMG experts Candy Parks and Tom Hoof share their thoughts on two different areas of this important subject. Candy believes, “Feedback is a potent…

Today’s post is about creating emotional connections with your customers. MMG experts Mary Beth Perrow, Chuck Salvo, and Bob Simmonds share their thoughts on this important topic. Mary Beth suggests, “Organizations that are plagued with low retention rates may want…

Service Excellence is not new to Disney. It’s the core on which its parks and resorts around the world were built. MMG service experts, Anthony Calleo, Chuck Salvo, Adam Tijerina, and Barry Jacobson share their insights and stories on bringing…

The MagicMakers Group helps clients strengthen their cultures and experts like Diane Yarborough and John Kirkham II do just that by preaching that a great culture is no accident – it’s intentional. Diane believes, “Great companies have great cultures, and…

As a leader in service and leadership excellence, the MagicMakers Group has the privilege of working with experts like Allie Braswell and Mary Beth Crawford, who believe that leadership and customer service are inseparable. Their careers, spanning from Disney to…

MagicMakers® Group Celebrates Customer Service Week By Unveiling Its ‘Studios of Expertise’ And Offering A Free Webinar With Their Disney Experts CONTACT | George McNeilly, McNeilly Communications | [email protected] | (407) 791-6851 October 5, 2020 – Orlando, FL | Today,…

By Chuck Salvo, Cultural Architecture & Transformation Expert, MagicMakers® Group I have been fortunate to work for some of the top brands in the world: Hershey, Hyatt, Hilton, and the last 15 years with Disney. In my role at the…

For Immediate Release – Reposted from https://washingtondc.score.org/black-entrepreneurs-pitch-event SCORE Black Entrepreneurs Virtual Pitch Event Winners Announced $32,000 in cash provided by SCORE sponsors and $10,000 in MagicMakers® Group services awarded April 16, 2021 (Washington, D.C) – SCORE Capitol Area District, the…